Position: Administration Officer

Reporting to: Head of Governance and Operations

Salary: £30k-35k (depending on skills and capabilities)

Location: We all mainly work from home so the successful candidate will need to have access to a dedicated working space and be willing to travel within the UK 2-4 days per month (expensed)

Hours: This is advertised as a full-time role although part-time will also be considered

About the ECB

It is an exciting time to join the Enforcement Conduct Board (ECB), which is a newly created organisation established to provide independent oversight of enforcement agents (formerly known as bailiffs) and the enforcement industry.

Formally launched in November 2022, our mission is to ensure that all those who are subject to enforcement action in England and Wales are treated fairly.

The ECB is guided by the principles of independence, ambition, proportionality, collaboration, and transparency. It focuses on delivering five key functions:

• Raising standards
• Improving accountability
• Complaint handling
• Protecting the vulnerable and achieving fairness

Why our work matters

Even before the pandemic, more than 3.5 million enforcement orders and warrants were issued annually. In the first year of the pandemic the number of people in the most severe forms of problem debt rose by over 600,000 to 2.4 million, according to StepChange. The numbers of people experiencing enforcement, and the vulnerability of those people, are set to increase as the cost-of-living increases. And meanwhile, local authorities and other creditors are experiencing unprecedented pressures on their services and income streams, and it has never been more important that they can collect the money that is owed to them effectively and ethically.

About the role

The ECB is currently gearing up to become fully operational as an oversight body from 2025. This role is crucial to the organisation and presents an exciting opportunity to have a huge impact on a vibrant and expanding team during its developmental phase and beyond. You will be providing hands-on support across all areas of the organisation and so each day promises new challenges and opportunities for growth.

As the organisation continues to grow and move into a more operational phase, the role will continue to evolve also and you'll have the chance to shape it according to your aspirations and interests.

About you

We would love to hear from you if you have experience of working successfully in small teams where flexibility and adaptability are crucial and a background in administrative support with the following skills, attributes and capabilities:

• Comfortable with numbers, invoices, and reconciliation
• Writing skills including drafting formal communications (both letters and emails), minute-taking during meetings and report writing
• Experience with Microsoft 365, especially Word, Excel and SharePoint
• Positive "can do" attitude, open to reflection and constructive criticism
• Efficient diary management

• Attention to detail, ensuring precision and thoroughness to prepare high-profile Board Packs, letters, travel arrangements and contributing to a culture of quality and inclusivity

The closing date for applications is Sunday 25^th August 2024 at 23.59hrs

How to apply

If this role is of interest, please submit your CV and answer the questions below. There is no requirement to attach a cover letter if the questions have been answered.

Your answers should be no more than 2 pages in total, answering the following questions:

1. What motivates you to work for The Enforcement Board, and what specifically attracts you to this role?
2. What relevant skills, knowledge, and capability will you bring to The Enforcement Board? (Please include your experience from working with numbers, written communication skills and anything relevant to the role)

Interview Process

Stage 1 – 30 mins Teams Interview with Diversifying Group on Monday 26^th August – Tuesday 3^rd September

Stage 2 – In-person Interviews with The Enforcement Board (reasonable travel expenses will be paid) on Thursday 9^th September

Format:

• There will be two assessments on the day, a written exercise and an excel one.
• Competency-based questions

Benefits

To access a list of our comprehensive benefits – please click on this link.

Our Commitment

At The Enforcement Conduct Board, we are dedicated to fostering a diverse and inclusive work environment where every employee feels valued, respected, and empowered to bring their unique perspectives and experiences to the table. We believe that a diverse team drives innovation and helps us better meet our objectives. We are committed to equal employment opportunities regardless of race, colour, religion, gender, sexual orientation, age, disability, or any other protected characteristic. Our inclusive culture ensures that all voices are heard and that every team member has the opportunity to thrive and grow.

Accessibility and Adjustments

We are dedicated to providing reasonable adjustments throughout our recruitment process and will strive to accommodate your needs. If you have any specific requirements, please contact Jo Durham at [email protected].